The Charleston Consulting Employee Assistance Program (EAP)

When you commit to assisting your staff improve their health and wellbeing, it also helps improve the culture and performance of your organisation.

Who do your staff turn to to help with their mental health? What do you do when major organisational changes or a traumatic event affects your staff? When your staff experience stress, distress, confusion and uncertainty, their motivation can plummet, performance drops and sick leave increases.  There is only so much you can do for them as their manager. And the longer you leave offering them external support, the more they lose trust and respect for management.

Isn’t the support within an organisation enough? The number one reason why staff do not seek help inside their organisation is that they feel uncomfortable opening up about problems to the very person who performance manages them. They fear being judged. They may be concerned about confidentiality. They may not want to burden their manager. They may think their manager is not equipped to provide them with the expertise they need. There are just too many factors that can get in the way of staff receiving the help they need within the organisation.

Because you care about the wellbeing of your staff, but you just can’t be there for them all the time, and/or you may not have the skills necessary to effectively assist, our expertise can fill this need and give you peace of mind. We help your staff heal and recover to achieve a safe, positive and productive work environment.

Our Unique Approach

Charleston Consulting uses the best evidence-based and solution-focussed counselling and coaching treatments.

Peter is a highly regarded provider of professional and personal development to a broad range of industries, and is the principal provider of our EAP service. Peter has been a Psychologist and coach for 25 years. Peter also has a team of colleagues who assist him on large EAP projects. With our EAP you know who you get and you know we will get straight to the main issues.

Our EAP is ideal for limited sessions. This can be either face-to-face in our office or yours, over the phone or via the internet. We charge a flat fee of $250 per hour without the need for a contract. Our clients typically book a whole day for Peter to come to your workplace,  and see staff in a confidential and private room. We charge a set fee of $2500 per day for this service. There are no contracts to fill out, no retainer to pay for.

A critical incident at your workplace typically requires group debriefing and an offer of one-on-one support to anyone affected. We facilitate this for you and can assist you with all communications to staff about this process.

Advantages of using our EAP:

• We specilaise in remote workers - through internet sessions we can service your staff globally
• We provide a highly personal service; you and your staff speak directly to the counsellors
• Confidentiality of highly personal issues are assured
• With our EAP, the client sees the same counsellor each time
• We provide a rapid response to requests and flexible times
• We can offer a workshop to your staff to introduce the service
• We are independent to the organisation, so we can keep personal issues separate to performance concerns
• We can also offer advice on improving performance, trust and teamwork
• Our EAP is appropriate to all types of staff
• We can also run training programs that follow-up from our debriefing and counselling support

Benefits you gain from using our EAP:

• Rapid, reliable and professional service
• Improves performance and productivity
• Improves retention of key staff
• Increases staff morale
• Decreases conflict
• Eliminates wasted time
• Improves working relationships
• Contribute to staff perceptions regarding management
• Helps meet Occupational Health and Safety standards
• Improves employee skills
• Strengthens organisational culture
• Enhances services offered to employees
• Early intervention can prevent bigger problems from occurring

Other Services that compliment our EAP:

We can help you promote the EAP to your staff, and we can train supervisors to help them identify staff in need. We can also facilitate training sessions for staff on stress, mental health, wellbeing and motivation. Our EAP also helps managers with their people issues at work.

We provide best practice organisational development services to the private and public sectors, for organisations of all sizes. This includes strategic consultation, executive coaching, training workshops, team-building programs, leadership programs, mediation and conflict resolution and staff climate surveys.